Welcome to Aux Aussie, a platform designed to connect users with a diverse range of services and experiences. These terms and conditions govern your access to and use of our website and services. By accessing or using our platform, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

At Aux Aussie we are committed to providing you with a seamless and enjoyable experience. Whether you're ordering food, booking services, or engaging with other features offered on our platform, we strive to ensure that your interactions are efficient, secure, and satisfying.

Request for Information:

To ensure that we can continue to provide you with the best possible service and comply with legal requirements, we kindly ask you to provide the following information: 

1. Personal Information: You’re full name, contact information, and any other details necessary for creating and maintaining your account.
2. Payment Information: If applicable, your preferred payment method and billing details.
3. Location Information: Your location data may be collected to facilitate certain services, such as delivery or finding nearby options.
4. Feedback and Communication: Your feedback is invaluable to us. Please feel free to reach out to us with any questions, concerns, or suggestions regarding our platform and services.
   

Your privacy and security are of utmost importance to us, and we are committed to protecting your personal information in accordance with our privacy policy.

Acceptance of Terms:

By accessing or using the Aux Aussie website https //auxaussie.com.au, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from accessing or using our platform.

1. Age Requirement: You must be at least 18 years old or of legal age in your jurisdiction to use our services. By using our platform, you represent and warrant that you meet this age requirement.
2. Consent By accessing or using our platform, you consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy.
3. Updates and Modifications: We reserve the right to update, modify, or revise these terms and conditions at any time without prior notice. Your continued use of our platform following any changes constitutes acceptance of those changes.
4. User Responsibility: You are responsible for ensuring the accuracy, completeness, and security of any information you provide to us. You agree to promptly update your account information to keep it current and accurate.
5. Prohibited Activities: You agree not to engage in any activities that violate these terms and conditions or applicable laws and regulations while using our platform.
6. Termination We reserve the right to terminate or suspend your access to our platform at any time for any reason, including but not limited to violations of these terms and conditions or misuse of our services.
   

Description of Service:

Aux Aussie is a platform designed to provide users with access to a variety of services and experiences, primarily focused on catering to the needs and preferences of individuals residing in Australia. The services offered on our platform include but are not limited to:

1. Food Ordering and Delivery: Aux Aussie facilitates the ordering and delivery of food from a wide range of restaurants, cafes, and eateries across Australia. Users can browse menus, place orders, and track deliveries through our platform.
2. Grocery Delivery: Users can order groceries and household essentials for delivery from local supermarkets and specialty stores, offering convenience and flexibility in shopping for daily needs.
3. Customer Support: Aux Aussie provides customer support to assist users with inquiries, issues, and feedback related to our platform and services. Our support team is available to ensure a smooth and satisfactory user experience.
   

Account Registration:

To access and utilize the services offered by Aux Aussie, users are required to create an account on our platform. Account registration enables users to enjoy various features and benefits, including:

1. Personalized Experience: Registered users can personalize their profiles and preferences, making it easier to access relevant services and content tailored to their needs and interests.
2. Order History and Tracking: Registered users have access to their order history, allowing them to track past orders, reorder favorite items, and review previous transactions for convenience and reference.
3. Saved Address and Payment Information: Users can securely store multiple delivery addresses and payment methods in their account, streamlining the checkout process and saving time during future transactions.
4. Exclusive Offers and Promotions: Registered users may receive exclusive offers, promotions, and discounts tailored to their preferences and usage patterns, enhancing their overall experience and value proposition.
5. Communication and Support: Registered users can communicate with customer support, receive notifications and updates about their orders, and stay informed about relevant news and announcements from Aux Aussie.
   

To create an account on Aux Aussie, simply follow the registration process on our website or mobile app. You will be prompted to provide basic information, such as your name, email address, and password. Additionally, you may be asked to verify your account through email or SMS for security purposes.

By registering an account on Aux Aussie, you agree to comply with our terms and conditions and privacy policy. Please ensure that the information provided during registration is accurate and up-to-date to facilitate smooth and efficient use of our platform.

User Conduct:

At Aux Aussie, we strive to maintain a positive and respectful community where all users can enjoy our services to the fullest extent. To ensure a safe and enjoyable experience for everyone, we expect all users to adhere to the following guidelines.

1. Lawful Use: Users must use Aux Aussie and its services in compliance with all applicable laws, regulations, and guidelines. Any illegal or unauthorized use of our platform is strictly prohibited.
2. Accurate Information: Users are responsible for providing accurate, truthful, and up-to-date information when using Aux Aussie. This includes but is not limited to personal information, order details, and payment information.
3. Intellectual Property: Users must respect the intellectual property rights of others. This includes refraining from copying, distributing, or using copyrighted material without proper authorization.
4. Security Users are responsible for maintaining the security of their accounts and passwords. Any unauthorized use of accounts or attempts to breach security measures are strictly prohibited.
5. Feedback and Reviews: Users are encouraged to provide constructive feedback and reviews based on their experiences with Aux Aussie and its services. However, feedback should be honest, fair, and relevant to the service provided.
6. Prohibited Activities: The following activities are strictly prohibited on Aux Aussie:

•       Fraudulent or deceptive behavior
•       Unauthorized access to accounts or systems
•       Spamming, phishing, or other forms of unsolicited communication
•       Disruptive or abusive behavior that interferes with the operation of our platform
  

Violation of these user conduct guidelines may result in account suspension, termination of access to Aux Aussie, or other appropriate actions at the discretion of Aux Aussie.

Ordering and Delivery:

Aux Aussie facilitates the ordering and delivery of various goods and services to enhance convenience and accessibility for our users. Here's an overview of the ordering and delivery process.

1. Browsing and Selection: Users can browse through the available options on our platform, including restaurants, grocery stores, service providers, and more. They can explore menus, product listings, and service offerings to make their selections.
2. Placing Order: Once users have chosen the desired items or services, they can proceed to place orders through our platform. This typically involves selecting specific items, customizing preferences (if applicable), and adding them to the cart.
3. Checkout Users can review their orders in the cart before proceeding to checkout. At checkout, users may be required to provide delivery details, select payment methods, and confirm their orders.
4. Confirmation E-Mail: After placing an order, users will receive confirmation notifications via email or SMS, confirming the details of their orders, estimated delivery times, and any other relevant information.
5. Order Tracking: Aux Aussie provides order tracking functionalities to allow users to monitor the status of their orders in real-time. Users can track the progress of their orders, from preparation to delivery, using the tracking features available on our platform.
6. Delivery Once orders are prepared, they are dispatched for delivery to the specified delivery address. Users can expect timely and efficient delivery of their orders, facilitated by our network of delivery partners and service providers.
7. User Feedback: After receiving their orders, users have the opportunity to provide feedback and ratings based on their experiences. Additionally, our customer support team is available to assist users with any inquiries, issues, or concerns related to their orders.
   

Aux Aussie endeavors to ensure a seamless and satisfactory ordering and delivery experience for our users. We continuously strive to optimize our processes and enhance the efficiency and reliability of our delivery services.

Subscription Fees and Payments:

Aux Aussie offers a transparent fee structure and multiple payment options to ensure convenience and flexibility for our users. Here's what you need to know about fees and payments:

1. Service Fees/Charges: Depending on the services utilized, Aux Aussie may charge service fees to cover operational costs, delivery expenses, and other service-related expenses. These fees are clearly outlined during the checkout process and may vary based on factors such as order size, distance, and service type.
2. Delivery Charges: For delivery services, Aux Aussie may apply delivery fees to cover the cost of delivery personnel and transportation. These fees are calculated based on factors such as distance, delivery time, and order size and are communicated to users prior to checkout.
3. Payment Methods: Aux Aussie accepts various payment methods to accommodate user preferences and ensure seamless transactions. Accepted payment methods may include credit/debit cards, digital wallets, and other online payment platforms. Users can securely store payment information for future use or opt to input payment details for each transaction.
4. Promotions and Discounts: From time to time, Aux Aussie may offer promotions, discounts, or coupon codes to provide users with savings and incentives. These promotions are subject to specific terms and conditions and may be applied automatically or require manual input of promotional codes during checkout.
5. Billing and Invoice: Users will receive detailed invoices or receipts for their transactions, outlining the breakdown of fees, taxes, and other charges incurred. Invoices are typically sent via email and can also be accessed through the user's account on the Aux Aussie platform.
6. Currency and Exchange Rates: Prices and fees displayed on Aux Aussie are typically presented in the local currency (e.g., Australian Dollar). If users make transactions in foreign currencies, exchange rates may apply, and additional fees may be charged by payment processors or financial institutions.
7. Refunds and Cancelations: In the event of order cancellations or refunds, Aux Aussie will adhere to its refund policy, which may vary depending on the circumstances and the specific terms of service for the service provider. Users should refer to the refund policy and contact customer support for assistance with refunds or cancellations.
   

 Promotions and Discounts:

At Aux Aussie, we value our users and strive to enhance their experience by offering promotions and discounts on our platform. Here's how you can take advantage of these offers by the stores and restaurants.

1. Promotion offers: Aux Aussie runs promotional campaigns and offers special deals on the behalf of stores and restaurants to our users. These promotions may include discounts on specific services, freebies, loyalty rewards, or other incentives to encourage engagement and loyalty.
2. Newsletter Subscription: Users can stay informed about the latest promotions, discounts, and offers by subscribing to the Aux Aussie newsletter. Newsletter subscribers receive regular updates and exclusive offers delivered directly to their inbox, ensuring they never miss out on savings opportunities.
   

User Content:

Aux Aussie values the contributions and feedback of our users, and we provide opportunities for users to contribute content to our platform. Here's what you need to know about user-generated content:

1. Content Submission: Users may have the option to submit various types of content to Aux Aussie, including but not limited to reviews, ratings, comments, photos, and videos. This user-generated content enhances the overall user experience by providing valuable insights, recommendations, and feedback to other users.
2. Ownership and Rights: By submitting content to Aux Aussie, users retain ownership of their intellectual property rights. However, users grant Aux Aussie a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in connection with the operation of our platform.
3. Responsibility and Guidelines: Users are solely responsible for the content they submit to Aux Aussie. Content must comply with our community guidelines, which prohibit the submission of any content that is illegal, obscene, defamatory, infringing, or otherwise objectionable. Aux Aussie reserves the right to remove or moderate user-generated content that violates these guidelines.
4. Accuracy and Authenticity: Users should ensure that the content they submit is accurate, truthful, and relevant to their experiences with the services or products offered on Aux Aussie. Misleading or fraudulent content is strictly prohibited and may result in account suspension or termination.
5. Privacy Considerations: Users should exercise caution when sharing personal information or sensitive content on Aux Aussie. Avoid sharing confidential or sensitive information that could compromise your privacy or security.
6. Community Engagement: User-generated content contributes to the vibrant community on Aux Aussie, fostering interactions, discussions, and collaborations among users. Users are encouraged to engage respectfully with each other and contribute constructively to discussions and exchanges.
   

Intellectual Property Rights:

At Aux Aussie, we respect the intellectual property rights of others and expect our users to do the same. Here's what you need to know about intellectual property rights on our platform.

1. Ownership All intellectual property rights related to Aux Aussie, including but not limited to trademarks, logos, graphics, text, software, and other content, are owned or licensed by Aux Aussie. These intellectual property rights are protected by copyright, trademark, and other laws.
2. User Content: Users retain ownership of the intellectual property rights to the content they submit to Aux Aussie, as outlined in the "User Content" section. However, by submitting content to Aux Aussie, users grant us a license to use their content as described in the user content agreement.
3. Prohibited Use: Users are prohibited from using Aux Aussie's intellectual property without authorization. This includes but is not limited to copying, reproducing, modifying, distributing, or displaying Aux Aussie's trademarks, logos, or other proprietary content without prior written consent.
4. Third party Content: Aux Aussie respects the intellectual property rights of third parties and expects users to do the same. Users should not submit or distribute third-party content on Aux Aussie without the appropriate permissions or licenses from the content owner.
5. 
   Notice of Infringement: Aux Aussie takes allegations of intellectual property infringement seriously. If you believe that your intellectual property rights have been violated on our platform, please contact us promptly with a notice of infringement containing the following information:                                                                                  
   • • Identification of the copyrighted work or trademark allegedly infringed.
       
     • Description of the infringing material and its location on Aux Aussie.
     • 3. Contact information of the complaining party.
     • 4. Statement affirming the complaining party's good faith belief that the use of the material is not authorized by the copyright or trademark owner, its agent, or the law. 
     • 5. Statement affirming that the information provided in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright or trademark owner.
6. solution of Disputes: Aux Aussie will investigate notices of infringement and take appropriate action, which may include removing or disabling access to the allegedly infringing material. We may also terminate the accounts of users who repeatedly infringe upon the intellectual property rights of others.
   

Third Party links and Services:

Aux Aussie may provide links to third-party websites, services, or resources for the convenience of our users. Here's what you need to know about third-party links and services.

1. External Websites: Aux Aussie may contain links to external websites or resources that are not owned or operated by Aux Aussie. These links are provided for informational purposes only, and Aux Aussie does not endorse or have control over the content, products, services, or practices of third-party websites.
2. Use at Your Own Risk: Users acknowledge and agree that their use of third-party websites or services accessed through links on Aux Aussie is at their own risk. Aux Aussie shall not be responsible or liable for any damages, losses, or liabilities arising from or related to the use of third-party websites or services.
3. Third party Policy: Users should review the terms of use and privacy policies of third-party websites or services before engaging with them. Each third-party website or service may have its own terms and conditions, privacy practices, and policies governing user interactions and transactions.
   

Privacy Policy:

At Aux Aussie, we are committed to protecting the privacy and security of our users' personal information. Our Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform. Here are some key points covered in our Privacy Policy. We collect certain information from users when they interact with our platform, including personal information such as name, email address, phone number, and payment details. We may also collect device information, location data, and usage statistics to improve our services and tailor them to your preferences. We use the information collected to provide, maintain, and improve our platform and services. This includes processing orders, facilitating deliveries, personalizing user experiences, and communicating with users about their orders and account activities. We may share your information with third-party service providers, such as delivery partners, payment processors, and customer support providers, to facilitate the delivery of services. We may also share aggregated or anonymized data for analytical or marketing purposes. We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Users have the right to access, update, or delete their personal information stored on our platform. You can manage your account settings and preferences through your user profile or by contacting our customer support team for assistance.

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and personalize content and advertisements. Users can manage cookie preferences through their browser settings or opt-out of certain tracking technologies. We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes to the Privacy Policy through our platform or other communication channels. 

Termination:

At Aux Aussie, we strive to maintain a positive and respectful community on our platform. However, there may be circumstances where it becomes necessary to terminate or suspend user accounts. Here's what you need to know about account termination.

1. Reasons for Termination of Account: Aux Aussie reserves the right to terminate or suspend user accounts for violations of our terms and conditions, community guidelines, or applicable laws and regulations. This includes but is not limited to: 

•        Breach of terms of service
•        Violation of user conduct guidelines
•        Fraudulent or illegal activities
•        Repeated instances of abuse or harassment
•        Failure to comply with payment obligations
  

1. Notice of Termination: In most cases, users will receive prior notice of termination or suspension, along with an explanation of the reasons for the action. However, in cases of severe violations or imminent harm to the community, Aux Aussie reserves the right to terminate accounts without prior notice.
2. Effects of Termination: Upon termination or suspension of an account, users may lose access to all services, features, and content associated with their account. Any outstanding orders, payments, or credits may be forfeited, and users may be prohibited from creating new accounts on Aux Aussie.
3. Appeals Process: Users who believe their account has been terminated or suspended unfairly may have the option to appeal the decision. Appeals will be reviewed by Aux Aussie's support team, and decisions regarding reinstatement will be made at their discretion.
4. Data Retention: In the event of account termination, Aux Aussie may retain certain information associated with the account for legal, regulatory, or operational purposes. However, users' personal information will be handled in accordance with our Privacy Policy.
   

Dispute Resolution:

At Aux Aussie, we aim to resolve disputes and address concerns in a fair and efficient manner. Here's how we handle disputes.

1. Communication If you have a dispute or concern regarding your experience on Aux Aussie, we encourage you to first attempt to resolve the issue directly with the other party involved. Clear and respectful communication can often lead to a satisfactory resolution.
2. Customer Support: If you're unable to resolve the dispute independently, our customer support team is here to assist you. You can contact us through our platform or other designated communication channels to report the issue and request assistance.
3. Mediation In some cases, our customer support team may act as mediators to facilitate communication and negotiation between parties involved in a dispute. We will work impartially to understand each party's perspective and seek a mutually acceptable resolution
4. Arbitration If disputes cannot be resolved through mediation, Aux Aussie may offer arbitration as a final means of resolution. Arbitration is a formal process where an impartial third party reviews the evidence and arguments presented by both sides and issues a binding decision to resolve the dispute.
5. Legal Action: In rare cases where disputes cannot be resolved through arbitration, users may pursue legal action through the appropriate legal channels. However, we encourage users to exhaust all other dispute resolution options before resorting to litigation.
   

Changes to Term and Conditions:

At Aux Aussie, we may occasionally update or modify our terms and conditions to reflect changes in our services, industry regulations, or legal requirements. Here's what you need to know about changes to our terms and conditions.

When we make changes to our terms and conditions, we will notify users by posting a prominent notice on our website or platform and/or sending an email to registered users. These notifications will typically include a summary of the changes and a link to the updated terms and conditions.

Users are encouraged to review any updates or modifications to the terms and conditions carefully. By continuing to use Aux Aussie after the effective date of the changes, you indicate your acceptance of the updated terms and conditions. If you do not agree with the changes, you may choose to discontinue using our platform.

Changes to our terms and conditions will become effective as of the date specified in the notification. It is important to review the effective date to understand when the changes will take effect and how they may impact your use of Aux Aussie.

Users are responsible for complying with the updated terms and conditions when using Aux Aussie. Failure to adhere to the updated terms may result in account suspension or termination, as outlined in our termination policy.

If you have any questions or concerns about the updated terms and conditions, please don't hesitate to contact our customer support team for clarification. We welcome your feedback and strive to address any concerns promptly and transparently.

Thank you for choosing Aux Aussie. We look forward to serving you!

Contact Information:

At Aux Aussie, we value open communication with our users.

Here's how you can reach us:

Email: Info@auxaussie.com.au

Aux Aussie Pty Ltd

https //auxaussie.com.au